Everything below applies to every order placed on casaquip.com. If anything here is unclear, email info@casaquip.com and we will explain it properly.
Where we ship
We currently ship within the United Kingdom only. We do not ship to the Republic of Ireland, the Channel Islands, or any address outside the UK. If an order is placed for a non-UK address we will contact you and refund it in full.
What shipping costs
Shipping is free on every order. There is no minimum spend and no surcharge added at checkout. The price on the product page is the price you pay.
How long it takes
Orders arrive within 5 to 10 working days of being placed. Working days are Monday to Friday and do not include weekends or UK public holidays.
Orders placed after 17:00 UK time, or over a weekend, begin processing on the next working day.
During busy periods such as Black Friday and the run up to Christmas, delivery can take a few days longer than usual. We will say so on the site when that happens rather than letting you find out by waiting.
Tracking
Every order is sent tracked. You will receive a confirmation email when you order, and a second email with your tracking number once your parcel leaves us. If 10 working days have passed with no tracking email, contact us and we will find out what has happened.
If your parcel is late, lost or damaged
Tracked parcels occasionally stall in the courier network. If your tracking has not updated for 7 days, or your order has not arrived within 15 working days, email us with your order number and we will either replace the order or refund it in full. You do not need to chase the courier yourself.
If an item arrives damaged, send us a photo within 7 days of delivery and we will replace or refund it at no cost to you.
Incorrect addresses
Please check your delivery address carefully before paying. If an order comes back to us because the address was wrong or incomplete, we will reship it once you confirm the correct address. We may ask you to cover the cost of that second delivery.
Customs and duties
Because we ship within the UK only, there are no customs charges, import duties or courier handling fees on your order.
Questions
Email info@casaquip.com. We reply to every email within 24 hours, Monday to Friday, 09:00 to 17:00 UK time.