Track Your Order
Every CasaQuip order is sent tracked. Here is how to follow yours.
Find your tracking number
You will receive two emails from us:
- Order confirmation, sent within minutes of you paying. This confirms what you bought. It does not contain tracking yet.
- Shipping confirmation, sent when your parcel actually leaves us. This one contains your tracking number and a link that takes you straight to the courier.
Clicking the link in that second email is the quickest way to see where your parcel is.
If you cannot find the email
Check your spam or promotions folder first. Shipping confirmations end up there more often than anything else we send.
Still nothing? Email info@casaquip.com with your order number, or the name and email you ordered with, and we will resend it.
How to read your tracking
Tracking updates when the parcel is physically scanned, which happens at a handful of points rather than continuously. A gap of a day or two between scans is normal and does not mean anything has gone wrong.
Expect roughly this sequence: label created, collected, in transit, at local depot, out for delivery, delivered.
Expected timings
Most orders arrive in 5 to 10 working days. A few larger pieces can take up to 15.
Working days are Monday to Friday and exclude public holidays. Orders placed after 17:00 UK time, or over a weekend, start processing the next working day.
If your tracking is stuck
Wait 7 days from the last scan. Parcels genuinely do sit still and then move again.
If it has been longer than that, or your order has not arrived within 20 working days, email us with your order number. We will either replace the order or refund it in full. You do not need to contact the courier yourself, and you will not be asked to wait indefinitely.
If it says delivered but you do not have it
Check with anyone else at the address, look for a safe place or neighbour note on the tracking page, and give it 24 hours, as couriers occasionally scan a parcel as delivered slightly early.
If it still has not turned up, email us and we will open an investigation with the courier and put it right.
Damaged on arrival
Send us a photo within 7 days of delivery and we will replace or refund the item at no cost to you. Keep the packaging until it is resolved, as the courier sometimes needs to see it.
Contact
Email info@casaquip.com with your order number. We reply within 24 hours, Monday to Friday, 09:00 to 17:00 UK time.