Shipping policy

Everything below applies to every order placed on casaquip.com. If anything here is unclear, email info@casaquip.com and we will explain it properly.

Where we ship

We ship to the United Kingdom, the 27 countries of the European Union, the United States and Canada.

If your country is not on that list you will not be able to complete checkout. We are adding regions over time, so email us and we will let you know when yours opens.

What shipping costs

Destination	Service	Cost	Delivery time
United Kingdom	Standard, tracked	Free	5 to 10 working days
European Union	Standard international, tracked	£14.99	10 to 20 working days
United States and Canada	Standard international, tracked	£23.99	10 to 20 working days

UK delivery is free on every order with no minimum spend. We offer one delivery service per destination, so there is nothing to choose between at checkout and no upsell waiting for you there. International rates are shown in your local currency.

Working days are Monday to Friday and do not include weekends or public holidays. Orders placed after 17:00 UK time, or over a weekend, begin processing on the next working day.

During busy periods such as Black Friday and the run up to Christmas, delivery can take longer than usual. We will say so on the site when that happens rather than letting you find out by waiting.

Customs, duties and import taxes on international orders

This part matters, so please read it before you order.

Orders to the European Union, the United States and Canada may attract import duties, taxes or a courier handling fee when they arrive in your country. Those charges are not included in the price you pay us, and they are your responsibility. The courier will usually contact you to collect payment before they deliver.

How much is charged, and whether anything is charged at all, depends on your country's own rules and the value of your order. We cannot calculate it in advance and we cannot pay it for you.

If a parcel is refused or abandoned because you did not want to pay the import charges, it is treated as a change of mind return. We refund the item price once the parcel gets back to us, less any costs the courier passes on to us for the return leg.

UK orders are not affected. There are no customs charges on a UK delivery.

Tracking

Every order is sent tracked. You will receive a confirmation email when you order, and a second email with your tracking number once your parcel leaves us. If your expected delivery window has passed with no tracking email, contact us and we will find out what has happened.

If your parcel is late, lost or damaged

Tracked parcels occasionally stall in the courier network, and international parcels can sit at a customs facility for several days without updating. That on its own is normal.

Contact us if your tracking has not updated for 7 days on a UK order or 14 days on an international one, or if your order has not arrived within 15 working days (UK) or 30 working days (international). We will either replace the order or refund it in full. You do not need to chase the courier yourself.

If an item arrives damaged, send us a photo within 7 days of delivery and we will replace or refund it at no cost to you.

Incorrect addresses

Please check your delivery address carefully before paying. If an order comes back to us because the address was wrong or incomplete, we will reship it once you confirm the correct address. We may ask you to cover the cost of that second delivery.