Payment Policy

This page explains how you pay us, when the money leaves your account, and how your details are protected.

What we accept

You can pay by Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay. The full list of live payment methods is shown at checkout.

Currency

All prices are in pounds sterling, and that is the amount you are charged.

Tax

Prices include VAT where it applies, and there is nothing further to pay on delivery.

When you are charged

Payment is taken at the moment you complete checkout. If we cannot fulfil your order for any reason, we refund you in full to the same payment method.

How your details are protected

Checkout runs on Shopify Payments over an encrypted connection. Card details are handled directly by the payment provider and are encrypted in transit.

We never see or store your full card number, expiry date or security code. Nobody at CasaQuip can retrieve your card details, and we will never ask you for them by email, phone or message. If anyone claiming to be us asks you for card details, it is not us.

If your payment is declined

A declined payment usually comes from your bank rather than from us. Common causes are an address that does not match your card billing address, an expired card, insufficient funds, or your bank blocking a transaction it does not recognise.

Check your details and try again. If it still fails, try a different payment method or contact your bank. Your order is not placed until payment succeeds.

Pending charges

If a payment fails, you may briefly see a pending authorisation on your statement. That is a hold, not a charge, and your bank releases it automatically, usually within 3 to 5 working days.

Fraud checks

Orders are screened automatically for fraud. If an order is flagged we may contact you to confirm a detail before dispatching, or cancel and refund it. This protects you as much as it protects us.

Refunds

Refunds always go back to the original payment method. We cannot refund to a different card or account. See our Return and Refund Policy for timings.

Questions

Email info@casaquip.com. We reply within 24 hours, Monday to Friday, 09:00 to 17:00 UK time.