Payment Policy

This page explains how you pay us, when the money leaves your account, and how your details are protected.

What we accept

You can pay by Visa, Mastercard, American Express, UnionPay, PayPal, Apple Pay, Google Pay and Shop Pay. The full list of live payment methods is shown at checkout.

Currency

All prices are shown and charged in pounds sterling. If your card is issued in another currency, your bank sets the exchange rate and may add its own conversion fee. That charge comes from your bank, not from us.

Tax

Prices include VAT where it applies. There are no extra taxes, duties or handling charges added later, because we ship within the UK only.

When you are charged

Payment is taken at the moment you complete checkout. If we cannot fulfil your order for any reason, we refund you in full to the same payment method.

How your details are protected

Checkout runs on Shopify Payments over an encrypted connection. Card details are handled directly by the payment provider and are encrypted in transit.

We never see or store your full card number, expiry date or security code. Nobody at CasaQuip can retrieve your card details, and we will never ask you for them by email, phone or message. If anyone claiming to be us asks you for card details, it is not us.

If your payment is declined

A declined payment usually comes from your bank rather than from us. Common causes are an address that does not match your card billing address, an expired card, insufficient funds, or your bank blocking an online transaction it does not recognise.

Check your details and try again. If it still fails, try a different payment method or contact your bank. Your order is not placed until payment succeeds.

Pending charges

If a payment fails, you may briefly see a pending authorisation on your statement. That is a hold, not a charge, and your bank releases it automatically, usually within 3 to 5 working days.

Fraud checks

Orders are screened automatically for fraud. If an order is flagged we may contact you to confirm a detail before dispatching, or cancel and refund it. This protects you as much as it protects us.